Common issues with the Chrome extension and what to try.

Who uses this: TMC agent Where to find it: Vairo extension → Help tab Status: Shipped

What you can do here

• Find a fix for the most common extension issues
• Know when to refresh, when to re-install, and when to file feedback

Common issues

“Captured Data is empty even though I’m running commands in Amadeus”

The content script (the part of the extension that lives on Amadeus pages) didn’t inject. Usually happens right after an extension update.

Fix: Refresh your Amadeus tab. The content script re-injects on page load. Captured Data should start populating within a second.

“Sign in with Microsoft” popup closes immediately

Chrome blocked the popup.

Fix: Allow popups on app.getvairo.com in Chrome’s site settings, then retry.

“Sign in” fails with “session expired” in a loop

Stale auth token in chrome.storage.local.

Fix: Right-click the Vairo extension icon → Inspect → in the dev console, run chrome.storage.local.clear(). Close and re-open the extension. Sign in again.

Region capture dims the page but the rectangle won’t draw

Another extension or page script is intercepting mouse events.

Fix: Try again on a different Amadeus tab; if persistent, disable any browser-recording extensions (Loom, Vidyard) and retry.