The Request Inbox

Triage and respond to every active travel request from your corporate clients.

Who uses this: TMC agent Where to find it: Top nav → Requests · https://app.getvairo.com/requests Status: Shipped

What you can do here

• See every active request across all your corporates in one list
• Filter by lifecycle stage (New, Awaiting pre-approval, Quoting, Approval, Ready to book, Booked, Completed)
• Search by traveler, destination, corporate, request ID, or any text in the request
• Filter, sort, and group the list using the toolbar buttons
• Multi-select rows to bulk-assign, set status, or email
• Open a request to start working on it (request workspace)
• Export the visible list

Note: The Request Inbox is part of the standard Vairo product. Agents whose agency operates in QuoteBuilder mode are redirected to the QuoteBuilder dashboard (/cq-dashboard) and do not have access to this page.

[SCREENSHOT: full Request Inbox view — left rail, KPI strip, view tabs, request list]

Layout at a glance

The page has three regions:

• Left rail — saved filter views (Views, Lifecycle, Corporates). Click any item to scope the inbox. Drag the right edge of the rail to resize it; your preferred width is saved automatically.
• Top KPI strip — five live counters: Open, Overdue SLA, Awaiting quote, Pending approval, Avg. response. Each shows a sparkline trend.
• Main list — the requests themselves, with sticky search bar, filter chips, and grouped rows.

[SCREENSHOT: annotated layout — rail, KPIs, main]

Walkthrough — find and open a request