Reusable remarks that auto-suggest themselves onto matching quote segments — airline rules, baggage notes, refund policies.
Who uses this: TMC agent
Where to find it: Top nav → Settings → Workflow → Remark Templates · https://app.getvairo.com/remark-templates
Status: Shipped
What you can do here
- Build a library of short, reusable remarks (online check-in rules, baggage limits, refund policies, hotel check-in notes)
- Scope each remark by product (Flight / Train / Hotel / Car), airline or carrier code, and origin / destination
- Pick where the remark attaches: the segment, a price element, or the whole option
- Use a light rich-text editor (bold, italic, link) so refund-policy URLs stay clickable
- Toggle a template active or inactive without deleting it
[SCREENSHOT: Remark Templates list with active/inactive cards and the filter chips at the top]
Layout
The page has two regions:
- Top toolbar — filter chips (All · Flights · Trains · Hotels · Cars) and a New Template button.
- Template list — stacked cards. Each card shows the name, product badge, placement badge, scope chips (airline code, carrier code, route like
BRU → BCN), and a 2-line preview of the remark. Inactive templates are faded.
The editor modal has product type, placement, airline / train code, matching criteria (origin, destination), and the rich-text body.
[SCREENSHOT: New Remark Template modal with product type, placement, criteria, and the RTE]
Walkthrough — create a remark template
- Open Settings → Remark Templates and click New Template.