Stuck? Found a bug? Have an idea? Here’s the fastest path to a human.

Status: Shipped

In-app feedback (recommended)

Both the webapp and the Chrome extension have a feedback button in the top-right of the header.

1. Click the feedback icon (looks like a small bug 🐞 or speech bubble — depends on the surface).
2. A short form opens. Pick a type:
   • Bug — something broke or behaves wrong.
   • Idea — a feature request.
   • Question — anything else.
3. Describe what happened in plain English. The more specific, the faster we resolve it.
4. Optionally paste or attach a screenshot — there’s a paste button on the extension’s feedback modal, very useful for capturing what was on screen.
5. Submit. The report lands in our internal feedback queue. Critical bugs are typically triaged within hours; ideas within a week.

[SCREENSHOT: feedback modal in the extension with type picker, description box, and screenshot paste button]

Email

For corporate users without quick access to the extension, or for billing/account questions: email your TMC contact directly. They have a direct line to Vairo support.

For TMC agents needing direct platform support: write to [email protected] (placeholder — confirm the live address with your account manager before sharing externally).

What to include

Whichever channel you use, including the following speeds resolution significantly:

• What you were trying to do in one sentence.
• What happened vs what you expected.