Creating a Request on Behalf of a Client

When a corporate phones, emails, or messages you with a trip request, capture it directly into Vairo without making them log in to submit it themselves.

Who uses this: TMC agent Where to find it: Request Inbox → New request button · https://app.getvairo.com/agent-create-request Status: Shipped

What you can do here

• Build a complete travel request in one form (flight, hotel, car rental, train, or any combination)
• Tie it to the right corporate and traveler(s)
• Use Quick Notes to paste an unstructured email or transcribed phone notes — AI extracts the structured fields
• Dictate directly into Quick Notes using the voice input mic button (on supported browsers)
• Save as draft or submit on behalf of the customer

[SCREENSHOT: Create Request form with customer picker at top, trip type toggle, flight section]

Layout

The page is a single long form, organised top-down:

1. Back to Requests link + Create Request for Customer title
2. Customer picker — button that opens a search modal to find and select a corporate client
3. Assigned agent card — picker that sets which agent is handling the request; defaults to you (the logged-in agent). Only shown when creating a new standalone request (hidden in linked-trip mode)
4. Quick Notes card — paste-and-extract shortcut; contains:
   • A textarea for typed or pasted notes
   • A mic button (visible on browsers that support the Web Speech API) for voice input — shortcut ⌘⇧M (Mac) / Ctrl+Shift+M (Windows)
   • A Parse with AI button
5. Trip details card — the main form:
   • Service selector: Flight · Hotel · Car rental · Train · Other — select all that apply; each selected service shows a checkmark badge and reveals its own details section below
   • Flight section (origin, destination, departure date + time pref, return date + time pref, cabin class, optional trip name)
   • Hotel section (location, check-in, check-out, number of rooms, room type, star rating, breakfast, preferred hotels)
   • Train section (from, to, departure date, return date, class, train notes)
   • Car rental section (pick-up details, dates, and preferences)
   • Travelers section — Add traveler button
   • Notes/budget section
6. Save draft + Submit buttons at the bottom

[SCREENSHOT: trip type toggle and flight section filled in]

Walkthrough — create a request from a phone call