Decide what to do with inbound emails the AI couldn't confidently link to an existing trip.
Who uses this: TMC agent Where to find it: Top nav → Messages → left sidebar Triage · https://app.getvairo.com/triage Status: Shipped
[SCREENSHOT: Triage view with three "Needs review" rows, AI banner visible in the detail panel]
Every inbound email is scored by Vairo's AI against your open trips. Where it lands depends on the confidence score:
| Confidence | What happens |
|---|---|
| High (>70%) | Auto-linked to the matched trip. Never reaches Triage. |
| Medium (40–70%) | Lands in Triage with the AI's best-guess suggestion attached. |
| Low (<40%) | Lands in Triage with no suggestion. Agent decides manually. |
| Non-travel, low confidence | Lands in Triage so you can confirm or discard. |
The AI also flags emails that look like brand-new travel requests (no existing trip yet). Those land in Triage with the extracted destination, dates, and traveler shown up front so you can confirm in one click.
When you're in Triage mode the channel and mailbox filters in the sidebar are hidden — only the Inbox group is shown. The list contains only emails marked Needs review, each carrying a yellow pill instead of a trip badge. In cases where Vairo could not automatically classify or process an email, the pill label changes to reflect why — Classification failed or Processing failed — and hovering over it shows a tooltip explaining that the email needs manual review. When viewing the combined Inbox view, each row also shows a small mailbox label pill so you can tell at a glance which mailbox the email arrived in. The list loads in pages — scroll to the bottom and the next page loads automatically.
The mailbox counts shown in the sidebar update to reflect the triage queue when you're in Triage mode — so the number next to each mailbox entry represents how many triage items arrived in that mailbox, not the overall inbox count.
Sidebar rail items with a count of zero are greyed out but can still be clicked — this makes it easy to see at a glance which sections have activity while still allowing navigation to any section. Items that are currently selected remain fully visible regardless of their count.
If you have multiple sidebar filters active at once, a row of blue chip tags appears at the top of the rail showing each active filter. Click the ✕ on any chip to clear that individual filter, or click Clear all (shown when two or more filters are active) to reset everything at once.
Each conversation row shows a small channel icon (email, WhatsApp, or chat) at the left of the label strip, followed by a thin separator and then the status and trip chips. This makes it easy to identify the channel at a glance without the icon taking up a dedicated column.