• The trip search in the picker loads all active trips and filters instantly as you type — results are not limited to what's on screen. Search matches trip reference, traveler name, requester name, and destination. Search is fuzzy on destination too — bcn matches "Barcelona". Results are shown in pages; if more matches exist than are currently displayed, a Show more button at the bottom of the list tells you how many remain.
• Accepting a suggestion rebuilds the email's thread under the new trip, so don't be surprised when it shifts in the main inbox.
• Once an email is linked to a trip it moves to the Linked view in the sidebar — a dedicated place to browse all emails that have already been matched to a trip, separate from new unworked messages. By default, archived emails are excluded from the Linked view and count. A Show archived toggle always appears beneath the Linked section in the sidebar whenever you're in that view — if there are archived items the toggle shows the count, e.g. Show archived (3); if there are none it simply reads Show archived. Click it to include archived emails in the list, and click Hide archived to exclude them again. The same toggle is available in the Non-trip section. Clearing all filters resets both toggles back to hidden.
• The Non-trip section has its own dedicated data feed — it loads independently of the main inbox, and its list paginates automatically just like the triage and inbox lists (scroll to the bottom to load more items). Its count in the sidebar and KPI strip reflects only emails that were explicitly marked as non-travel, and updates immediately when you mark or unmark an item.
• The Linked view has dedicated filter panel options — when you're in the Linked section, the filter panel exposes trip-specific filters: Trip status (chip buttons for each status), Corporate (dropdown scoped to corporates present in your linked emails), Owner (dropdown for the assigned agent), and Last handled by (dropdown for the agent who last handled the trip). These filters are only shown when you're in the Linked view and are hidden elsewhere.
• The Channel filter in the filter panel only appears when your organisation has WhatsApp enabled or there are Chat conversations present — Email is always shown when the section is visible.
• The reasoning line is generated per-email and helps spot model failure modes — if the AI keeps misreading a specific sender, that's a signal to flag the pattern (or set up an auto-categorise rule on the mailbox).
• The search bar accepts sender, subject, or Trip ID — type a plain number, #123, or a reference like TR-1277 to instantly filter conversations to that trip without a server round-trip. Any other query (sender name, subject keywords, etc.) searches across all records on the server as you type, so you won't miss items that haven't scrolled into view yet.
• The triage list paginates automatically — scroll to the bottom to load more items. The queue always reflects the latest state without a manual refresh. The total count updates immediately when you action an item, so the badge stays accurate as you work through the queue.
• The Inbox count in the sidebar and KPI strip includes both regular inbox threads and triage items — it reflects your full incoming workload at a glance.
• When working the queue from the Inbox view, the mailbox label pill on each row tells you which mailbox the email arrived in — useful when you manage multiple client mailboxes from a single queue. The per-mailbox counts in the sidebar also scope to the triage queue in this mode, so you can quickly see how many items are waiting per mailbox.
• Rail section counts are faceted — the count shown for each item reflects all other currently active filters. This means the numbers stay meaningful as you narrow down the queue. Counts are sourced from the server in real time so they remain accurate even as you apply or clear filters.
• The "Don't show this again" preference on the post-triage confirmation modal is saved to your user profile — it persists across sessions and devices.
• Conversations in the Non-trip section can be opened and viewed in the detail panel in the same way as triage and inbox conversations — navigating to a non-trip email from any context will correctly load its thread.
• For emails from Microsoft-connected mailboxes, a tag icon button appears in the conversation toolbar. Click it to apply your mailbox's configured Outlook category to the latest inbound message, or click it again to remove it. The button lights up when the category is already applied. This is useful for flagging emails in Outlook independently of Vairo's trip-linking workflow.

Related guides

• → Messages
• → Working a Request
• → Creating a Request on Behalf of a Client

Last reviewed: 2026-05-10